Privacy Policy

1Who We Are

BanglaLocal is an online store specialising in traditional Bengali groceries and household products — including spices, rice, ghee, pickles, khejur gur, dal bori, pujo samagri and related items. We currently ship within India only.

• Business name: TNB Enterprises Private Limited
• Website: banglalocal.com
• Registered address: FF-04, First Floor, Sector 137, Noida, Uttar Pradesh – 201305
• Contact email: shop@banglalocal.com
• WhatsApp: +91-9818894190

2Information We Collect

We collect information so we can process your orders, deliver your products, and improve your experience. This falls into a few categories.

Information you provide to us

• Account details: name, email address, phone number, and password when you create an account.
• Order and billing details: billing address, shipping address, and the contents of your order.
• Payment information: processed securely by our payment partner. We do not store your full card or bank details on our servers (see Section 5).
• Communications: anything you share when you contact us by email, WhatsApp, contact form, or product reviews.

Information we collect automatically

When you browse our website, we may automatically collect:

• IP address, browser type, device type, and operating system.
• Pages visited, time spent, referring website, and clicks.
• Cookies and similar technologies (see Section 4).

3How We Use Your Information

We use your information to:

• Process and deliver your orders, and send order confirmations and updates.
• Manage your account and provide customer support.
• Process payments and prevent fraudulent transactions.
• Respond to your enquiries, requests, and reviews.
• Send you marketing communications, only where you have opted in (you can unsubscribe at any time).
• Improve our website, products, and services.
• Comply with our legal and regulatory obligations.

We process your data on the lawful bases of performing our contract with you (fulfilling orders), your consent (marketing), our legitimate interests (improving and securing our service), and legal compliance.

4Cookies & Tracking Technologies

Our website uses cookies and similar technologies to make the site work, remember your cart, keep you logged in, and understand how visitors use the site. We use:

• Essential cookies — required for core features like your shopping cart and checkout.
• Functional cookies — to remember your preferences.
• Analytics cookies — we use Google Analytics to understand traffic and how the site is used.
• Marketing cookies — we use the Meta Pixel to measure our advertising and show relevant offers on platforms such as Facebook and Instagram.

You can control or delete cookies through your browser settings. Disabling essential cookies may affect how the website works, including checkout. Google and Meta process data collected through these tools under their own privacy policies.

5Payment Processing

Payments on banglalocal.com are handled by Razorpay, a trusted third-party payment gateway. When you make a payment, your card, UPI or banking details are submitted directly to Razorpay over a secure, encrypted connection. We do not see or store your full payment details. Razorpay processes your data under its own privacy policy, which we encourage you to review.

6How We Share Your Information

We do not sell your personal information. We share it only with parties who help us run our business, and only as needed:

• Delivery and logistics partners — to ship and deliver your order within India.
• Razorpay — to process your payment securely.
• Service providers — such as our hosting, email and analytics providers (including Google and Meta) who support our website.
• Legal authorities — where required by law, regulation or valid legal process, or to protect our rights and the safety of others.

All such parties are expected to keep your information confidential and use it only for the purposes we specify.

7Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including order history, accounting, and legal or tax obligations. When information is no longer required, we securely delete or anonymise it.

8Data Security

We take reasonable technical and organisational measures to protect your information, including SSL/HTTPS encryption across our site, secure payment processing, and restricted access to personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9Your Rights

Under India's Digital Personal Data Protection Act, 2023, and depending on your circumstances, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal limits.
• Withdraw consent to marketing or other consent-based processing at any time.
• Nominate another person to exercise your rights in the event of death or incapacity.
• Grievance redressal — raise a complaint about how your data is handled (see Section 14).

To exercise any of these rights, please contact us at shop@banglalocal.com. We will respond within the timeframe required by applicable law.

10Marketing Communications

If you have opted in, we may send you emails or messages about new products, offers and seasonal items (such as pujo specials). You can opt out at any time by clicking "unsubscribe" in any marketing email, or by contacting us directly. Opting out of marketing will not affect order-related messages, which we send to keep you informed about your purchases.

11Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any website you visit.

12Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

13Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

14Contact Us / Grievance Officer

If you have any questions, concerns or complaints about this Privacy Policy or how your data is handled, please contact our Grievance Officer:

We will acknowledge and address your concerns in accordance with applicable data protection laws.